Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kendra Dujmovic

Kendra Dujmovic

July 10, 2024

5  out of  5
rating by Kendra Dujmovic
"I've had such a fantastic experience with State Farm Insurance, thanks to Dawn and the whole team at this office! As a young couple, first-time home buying, we were naive and uncertain about all the insurance details. But Dawn and her team made the whole process so smooth and stress-free, and were clear to explain any questions we had. Dawn was super quick to answer emails and the office always picks up the phone, which is such a relief. Every conversation with her has been a pleasure – she's friendly, patient, and really knows her stuff. We had such a great experience we transferred all our policies so that we work with this branch alone, it was such a night and day difference from our previous agent. I can't recommend Dawn and her team enough! If you're looking for insurance help, especially as a first-timer, this is the place to go."
We responded:
"Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Dawn and the entire team at Daniel Poe State Farm. Helping first-time home buyers navigate the complexities of insurance is something we take great pride in, and it's wonderful to know that we made the process smooth and stress-free for you. Our insurance office is indeed dedicated to providing prompt and clear communication, and it's fantastic to hear that you felt supported and informed throughout. We strive to ensure every interaction is friendly and knowledgeable, and it's rewarding to know that our efforts made such a significant difference for you. Your recommendation means the world to us, and we're honored to have earned your trust and business for all your policies. Thank you for choosing our branch for your home insurance and for sharing your experience. If you ever need further assistance, don't hesitate to reach out – we're always here to help!"
Profile photo of Molly Stringer

Molly Stringer

July 3, 2024

5  out of  5
rating by Molly Stringer
"I cannot express enough how impressed I am with the outstanding service provided by Daniel Poe State Farm. From the moment I stepped into their office, I was greeted with a warm and friendly atmosphere that immediately put me at ease. Daniel and his team went above and beyond to ensure that my insurance needs were met while working diligently to earn my business. Their level of dedication and commitment is truly commendable. They took the time to thoroughly understand my specific requirements and provided tailored solutions that perfectly suited my needs, demonstrating their deep knowledge and expertise in the industry. What sets Daniel Poe State Farm apart from the rest is their unwavering honesty and transparency. I truly felt like I was working with a trusted advisor who had my best interests at heart. They took the time to explain all the options available to me, ensuring that I fully understood the coverage I was getting. This level of open communication and genuine care is truly rare to find in today's fast-paced world. Another aspect that impressed me was their promptness in addressing any questions or concerns that I had. Daniel and his team were always readily available and went the extra mile to provide me with accurate and detailed information. Their professionalism and responsiveness made the entire process incredibly smooth and hassle-free. I would highly recommend Daniel Poe State Farm to anyone in search of a reliable insurance provider. Their helpfulness, dedication, and unwavering honesty have earned my complete trust. Thank you, Daniel and team, for your exceptional service and for truly going above and beyond to ensure my peace of mind. 10 out of 5 Stars!!!"
We responded:
"Molly, your so awesome. Thank you so much for the review! We just try to do right by people. You were a pleasure to work with. Setting up the life insurance is my favorite part of this job! That was a blast talking through your goals!!!"
Profile photo of Brian Thompson

Brian Thompson

June 6, 2024

5  out of  5
rating by Brian Thompson
"State Farm Dawn did me a solid I had no insurance and in 15 minutes she had my policy Road the price and activated highly recommend also she had one minute to spare thank God for Dawn"
We responded:
"Thank you so much for taking the time to leave us a review! We're thrilled to hear that our agent, Dawn, was able to provide you with exceptional service and quickly assist you with your insurance needs. At State Farm in Hiram, Dallas, and Paulding County, we understand the importance of having reliable insurance coverage, and we strive to make the process as seamless and efficient as possible. We're delighted that Dawn was able to find you a policy that fit your needs and activate it within just 15 minutes. That's truly remarkable! We take pride in our team's dedication to providing excellent customer service, and it's great to hear that Dawn went above and beyond to ensure your satisfaction. We're grateful for your recommendation and are glad that we could assist you in such a timely manner. If you have any further insurance needs or questions, please don't hesitate to reach out to us. We're here to help, and we appreciate your trust in State Farm. Thank you again for your kind words and for choosing State Farm!"
Profile photo of Milly Ramos

Milly Ramos

May 31, 2024

5  out of  5
rating by Milly Ramos
"Amazing customer service. I received very helpful service and options for my car and home insurance. They worked around my needs and wants without trying to pressure me into committing to something. Fully recommended."
We responded:
"Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our customer service team. Providing helpful service and offering options tailored to your needs is our top priority. We understand that choosing car and home insurance can be a significant decision, so we always strive to provide a pressure-free environment for our customers. We believe in empowering you to make the best choices for your specific situation. You have been a customer now for 6 years so after that length of time your recommendation means a lot to us, and we appreciate your trust in our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again, and have a wonderful day! ¡Muchas gracias por tu increíble reseña de 5 estrellas! Estamos encantados de saber que tuviste una gran experiencia con nuestro equipo de atención al cliente. Brindar un servicio útil y ofrecer opciones adaptadas a tus necesidades es nuestra máxima prioridad. Entendemos que elegir un seguro de auto y hogar puede ser una decisión importante, por lo que siempre nos esforzamos por brindar un ambiente libre de presiones para nuestros clientes. Creemos en empoderarte para que tomes las mejores decisiones para tu situación específica. Has sido cliente nuestro durante 6 años, por lo que después de tanto tiempo, tu recomendación significa mucho para nosotros, y apreciamos tu confianza en nuestros servicios. Si tienes alguna pregunta adicional o necesitas ayuda en el futuro, no dudes en contactarnos. ¡Gracias de nuevo y que tengas un maravilloso día!"
Profile photo of Wambui Dsilva

Wambui Dsilva

May 16, 2024

1  out of  5
rating by Wambui Dsilva
"Please don’t use this agent. The staff in his office, specifically, Taylor Burton are incompetent. My husband and I spent the past 7 months in what feels like a bad dream, where important documents were not sent to the head office which ended up in the policy not being processed and canceled 4 months later. We were not informed that had happened so we thought we had a policy all the while. After realizing this on our own, we reached out to the office and Taylor Burton lied about the whole thing. We were duped to reapply and the dream continued. We can’t wait to wake up from this nightmare!!!"
We responded:
"Wambui, I'm very sorry you had this experience with my office. I take the blame for that b/c Taylor is my employee. He told me he had explained the reason for the rate increase on your husband's life insurance. I cannot control the fact that State Farm is not offering the standard rate for the life insurance and was very confused/distressed to hear from your side that you were not told that. I have been nothing but honest with you and up to this point have found Taylor to be very honest with my clients. However the second life insurance application that you submitted he did list the medical conditions on there with the current premium and was signed by your husband. I am at a loss as to where the perceived deception is in the situation. I have personally reached out to see from you if he lied to you in the second application when he submitted it with your husbands corrected information that caused the premium to increase. "
Profile photo of Pedro Alicea

Pedro Alicea

May 14, 2024

5  out of  5
rating by Pedro Alicea
"Buen service al cliente .Me encanta esta oficina porque te tratan como famila. Se las recomiendo."
We responded:
"¡Muchas gracias por tu excelente reseña de 5 estrellas! Nos complace saber que estás satisfecho con nuestros servicios de seguros de auto, hogar, vida y pequeñas empresas. En nuestra agencia, nos especializamos en ayudar a las personas a proteger lo que más les importa, ya sea su automóvil en Dallas, su hogar en Hiram, su negocio en Powder Springs, o su vida en Acworth y Kennesaw. Además, nos enorgullece ofrecer servicios especializados en reubicaciones de viviendas y planificación para cambios en la vida. Sabemos lo importante que es asegurarse de que estás protegido durante estas transiciones, y estamos aquí para ayudarte en cada paso del camino. Agradecemos sinceramente tu confianza en nuestro equipo y esperamos seguir brindándote un excelente servicio en el futuro. No dudes en contactarnos si tienes alguna pregunta o necesitas ayuda adicional. ¡Gracias nuevamente y que tengas un maravilloso día!"
Profile photo of Donna Smith

Donna Smith

April 9, 2024

5  out of  5
rating by Donna Smith
"Daniel's office has been providing me with great service for years now. I have multiple policies with them and they were able to help me with life insurance when no one else could. Thank you team! Love y'all!"
We responded:
"Thank you so much for your 5-star review of Daniel Poe Insurance! We're delighted to hear that you had a positive experience with our agency and that you are satisfied with our life insurance services. At Daniel Poe Insurance, we understand the importance of protecting your assets and loved ones. Our dedicated team works tirelessly to ensure that you receive the best coverage options for your auto, home, and life insurance needs. We're glad to have been able to provide you with the peace of mind that comes with knowing you are well-insured in these critical areas. If you ever have any questions or require further assistance, please don't hesitate to reach out to us. Thank you once again for choosing Daniel Poe Insurance and for sharing your positive experience. We truly appreciate your support."
Profile photo of addison brown

addison brown

March 26, 2024

5  out of  5
rating by addison brown
"State Farm has been my go-to insurance company for years. Their customer service is top-notch, always there to answer my questions and assist with any claims. They offer a wide range of coverage options and their rates are competitive. I highly recommend State Farm for all your insurance needs."
We responded:
"Thank you so much for your wonderful 5-star review of our insurance agency! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. At Daniel Poe State Farm, we take pride in providing exceptional insurance services to our valued clients in Paulding, Dallas, Hiram, Cobb, Polk, Douglas and Bartow counties. Whether it's car, home, life, or small business insurance, we strive to offer comprehensive coverage tailored to your specific needs. We are delighted that our team was able to assist you in finding the right life and car insurance solutions. Our goal is to ensure that you feel protected and secure in all aspects of your life, which is why we go above and beyond to deliver top-notch customer service. Thank you for choosing us as your insurance agency of choice. We look forward to serving you in the future and meeting all your insurance needs. If you ever have any questions or require further assistance, please do not hesitate to reach out to us."
Profile photo of D Craft

D Craft

March 14, 2024

5  out of  5
rating by D Craft
"I recently called to explore disability and life insurance options, and I couldn't be happier with the experience. The team at Daniel's office is fantastic. Everyone I interacted with was professional, polite, and helpful. They took the time to understand my needs and financial situation, making sure I was aware and informed of all the different disability and life insurance options available. There was absolutely no pressure to buy anything. Their focus was on finding the right coverage for me, and they explained everything clearly. I felt seen and all my questions were answered. Service is top-notch and State Farm is, well, State Farm so I know it's good insurance. They now hold all of my insurance for all my other stuff as well. Thanks, Daniel and team."
We responded:
"Thank you so much for taking the time to leave us a Google review. We truly appreciate your support and trust in our services. At our company, we strive to provide the best insurance solutions for various aspects of life, including life insurance, car insurance, home insurance, and small business insurance. We take pride in offering comprehensive coverage options tailored to meet your specific needs. We are delighted to serve customers in Paulding, Polk, Douglas, Carroll and Cobb County. Your satisfaction is our top priority, and we are committed to ensuring you have the right insurance protection for your personal and business assets in these areas. Once again, thank you for choosing our services and for sharing your positive experience on Google. We look forward to continuing to provide you with excellent insurance solutions and exceptional customer service."
Profile photo of Ali Bohannon

Ali Bohannon

March 11, 2024

1  out of  5
rating by Ali Bohannon
"Don’t expect to receive any help if you call this office. Every time I called the office to make changes or update my information it never happened. I moved back in 2023 and asked to have all my info moved to my new agent. It was all “yes, sure we will help with that and send your policy info to your new agent” Never happened. Received a call today asking me to stop by the office and review my policy. Once again, informed them that I had moved and to please send my policy info to my new agent. There was no apology that my request had been ignored. They just said “use the app” When I called previously no one mentioned the app. (Also I don’t have or want the State Farm app) I was told the agent must approve all agent changes and my request would be filed. Obviously not. Don’t use this team. They are polite but won’t actually do anything they say they will."
We responded:
"Hey Ali, I'm sorry for your frustration but I appreciate your compliment about our politeness. You had asked how to transfer from our office to someone more local to yourself in Atlanta. I understand that which is why we gave you the directions on how you could transfer your policies. That is why you are not my customer now. And since you're not our customer anymore that's why we couldn't answer your questions about your policies after you had transferred. I can't see what I no longer have. We repeatedly referred you to your new agent in Fulton County that you selected. So to repeat I'm sorry that we didn't meet the customer service expectation that you expected. I just don't know what else we could have done for you. We sent you the link to download the app. Once you did that and transferred your policy we could not help you further as my State Farm office does not have access to your account. "
Profile photo of Corey

Corey

January 24, 2024

5  out of  5
rating by Corey
"We spoke with Dawn regarding business insurance and she was awesome and extremely helpful!"
We responded:
"We are thrilled to hear that you had a pleasant experience with us, thank you for taking the time out of your day to leave a review. We look forward to putting a face with your name, and also working to earn your business. Dawn enjoyed getting to know you, and we would love to keep you as a customer of ours!"
Profile photo of Kristy Hurley

Kristy Hurley

December 26, 2023

1  out of  5
rating by Kristy Hurley
"The past 6 months dealing with this office have been a nightmare & it continues without resolution. They assured me I had coverage but could not provide policy documents. I then received notification that mine & my son's tags were being suspended because we didn't have insurance. They told us they would start a new policy that day & for us to pay the suspension fees & it was all resolved. A month or so later, my son relocated out of state which required him to rewrite his policy with a local agent. His new agent processed the new policy in a timely & efficient manner; however, State Farm continues to charge me for both cars as well. They sent me a policy document showing an amount due but I am being forced to pay almost twice as much & we have yet to receive any refunds for the overpayment. They are now asking me to pay an amount that is not in agreement with my policy document & the portal required a completely different payment amount. I have called & emailed for over 2 weeks. I have asked repeatedly to speak with Daniel but he is never available & his billing person just keeps telling me the same incorrect response, and they have yet to provide a policy that matches the amount I am being asked to pay."
We responded:
"Kristy, we have worked diligently to appease you. I appreciate you doing a virtual meeting so I could show you what I have access to and what I do not have access to. This whole situation boils down to the fact you want an updated policy showing you do not have the multicar discount now that your son moved to Texas. State Farm corporate does not provide those until either renewals, a change in vehicles, or a change in coverage. You did not want to proceed with any of those so my hands are tied. Regarding the call backs the agent does not handle billing or coverage issues. That is Vilmari's whole job and she returned each of your calls. I only got involved when she went on vacation and you were not accepting what we sent which is what we are allowed to send. Your rating is completely unfair. If you want to be mad at State Farm b/c that is their policy, I understand. But blaming an agency when we have done everything we could do and on the same date that it could be done is completely unasked for. That is why I said your welcome to turn this into the insurance commissioner if you felt you were being wronged b/c our agency has answered ever call and sent every document that exists to you. "
Profile photo of M R

M R

December 18, 2023

5  out of  5
rating by M R
"They helped solve the asap"
We responded:
"We are so happy to hear that you are pleased with your experience with us! If you need any other help with your insurance and coverage needs, we are one call away!"
Profile photo of Dawn Smith

Dawn Smith

December 8, 2023

5  out of  5
rating by Dawn Smith
"Daniel is a great agent and a really honest guy. No pushy sales pitches here, just good old fashioned honest advice-- They really care about their customers! I really appreciate the time he takes to help you understand. Thanks Daniel for your help withy home, car, and life insurance. Customer for life!"
We responded:
"Thank you dawn for your kind words! We strive to give our customers an enjoyable and honest experience. Dealing with insurance can be difficult sometimes and we love to be there to help!"
Profile photo of Steven Jennings

Steven Jennings

November 21, 2023

1  out of  5
rating by Steven Jennings
"This agency raises your monthly premium without notifying you first. I find them untrustworthy."
We responded:
"Steven I'm verry sorry you feel that way. We sent you 2 letters and left you a voicemail regarding the rate increase on your auto policies. As an agency we have no control over what your rates do. Our job is to answer questions, file claims, process payments, etc. We strive to provide exceptional customer service for our clients here in Dallas, Hiram, Powder Springs, and the surrounding cities. If there are ways that you would like us to reach out to you in the future other than phone or mail, please let us know how you would like us to proceed. As you can see its the autos that your rate increased, the decrease in premium on your homeowners mitigates some of your rate increase on the car insurance. Hopefully you understand and i look forward to continuing to earn your business. "
Profile photo of Myra Coker

Myra Coker

August 30, 2023

5  out of  5
rating by Myra Coker
"Great service! Always personable. The whole staff is professional and knowledgeable."
We responded:
"Hello Myra, thank you for your feedback! We are so appreciative that you have been insured by Daniel Poe over these past several years! We are proud to cover your home and auto and would love to insure your life as well!"
Profile photo of Samantha Kloorfain

Samantha Kloorfain

August 26, 2023

5  out of  5
rating by Samantha Kloorfain
"Super Friendly!!"
We responded:
"Hey Samantha! Thank you so much for your feedback and 5-star review! We are thrilled that you are happy with our insurance services! Daniel Poe State Farm is always happy to help whether it is with your home, life or auto policies. "
Profile photo of Brooks Landscaping

Brooks Landscaping

August 26, 2023

5  out of  5
rating by Brooks Landscaping
"I have had the privilege of being a client at State Farm under the exceptional leadership of Agency Owner Daniel Poe. From the moment I walked into his office, I was met with unparalleled customer service. Daniel and his team are attentive, thorough, and genuinely interested in finding the best coverage options to meet my needs. They took the time to explain all the details, ensuring I understood every aspect of my policy. It's clear that they truly care about their clients and strive to provide the best possible service. Beyond the superb customer service, the range of coverage options available is impressive. Whether it's home, auto or life insurance, Daniel Poe's State Farm Agency offers comprehensive and flexible plans that have provided me with peace of mind knowing I'm well protected. I can't recommend Daniel Poe and his team at State Farm enough. If you're looking for an insurance agency that goes above and beyond, look no further than Daniel Poe's State Farm Agency."
We responded:
"Thanks a lot for your feedback, we greatly appreciate it! Our goal is to keep our insured protected and cared for. Whether you live in Dallas, Hiram, Cartersville, Acworth or Douglasville; we are happy to cover you and your policies with us!"
Profile photo of April Armstrong

April Armstrong

August 26, 2023

5  out of  5
rating by April Armstrong
"Great people!"
We responded:
"Thank you so much for your kind words! We enjoy being personable with our customers while we give them the coverage they need. We appreciate helping people achieve their goals by avoiding common financial mistakes!"
Profile photo of Kay S

Kay S

August 26, 2023

5  out of  5
rating by Kay S
"Great customer service!!"
We responded:
"Thank you for your kind words! We really appreciate knowing that our insured feel covered and taken care of! We offer multiple different coverages including car, home, life, and even pet insurance! We hope our variety of protection makes everyone feel included and covered through Daniel Poe State Farm!"
Profile photo of Joshua Ezenweani

Joshua Ezenweani

August 26, 2023

5  out of  5
rating by Joshua Ezenweani
"It was a lovely experience, the crew seem very knowledgeable. Nice work."
We responded:
"We appreciate your encouraging words! Help us help you by giving you knowledge about our different coverages and how we can cover you! We would love to win over your business."
Profile photo of Brandon Cole

Brandon Cole

August 26, 2023

5  out of  5
rating by Brandon Cole
"Super helpful"
We responded:
"We are so glad to hear that you had a pleasant experience with us! Let us help you by providing coverage for unplanned disasters. We would love to provide insurance for your auto, home, life, or even your pets and more! We are here to help life go right!"
Profile photo of Peyton Brooks

Peyton Brooks

August 26, 2023

5  out of  5
rating by Peyton Brooks
"Great agent and service"
We responded:
"We greatly appreciate your review! We provide State Farm coverage for people all over the state of Georgia, we would love to provide coverage for you as well!"
Profile photo of Taylor Burton

Taylor Burton

August 26, 2023

5  out of  5
rating by Taylor Burton
"This place is awesome, just got some free water ice from these really nice people"
We responded:
"Thank you for your wonderful 5-star review! We are thrilled to hear that you had a great experience at our place and enjoyed the free water ice. Our team takes pride in providing excellent customer service and ensuring our customers have a positive experience. We appreciate your kind words about our staff, and we're glad they were able to make your visit enjoyable. It's always our goal to create a welcoming and friendly atmosphere for everyone. If you ever need anything else or have any questions, feel free to reach out. Thank you again for your review, and we look forward to serving you again in the future. Have a fantastic day!"
Profile photo of Roxanne tobtaen

Roxanne tobtaen

August 26, 2023

5  out of  5
rating by Roxanne tobtaen
"Awesome people and very friendly!"
We responded:
"Thank you so much for your kind words! Please feel free to call, text, or stop by our office to see how we can provide coverage for you. We would love the opportunity to go over car, home, life, pet, and other insurance policies with you!"